Shipping & Returns

Shipping Policy

At Hongji, we recognize that shipping is an essential part of your online shopping experience. Here’s our shipping policy:

For Hong Kong: Enjoy free standard shipping on orders over HK$199. Domestic shipping typically takes 1-2 days.

For the rest of Asia:

Orders below HK$599: HK$159
Orders between HK$599 and HK$1200: HK$79
Orders over HK$1200: Free shipping
International shipping usually takes 7-14 days.

For North America and Europe:

Orders from HK$0 to HK$1000: HK$299
Orders between HK$1000 and HK$2000: HK$159
Orders over HK$2000: Free shipping
International shipping usually takes 7-14 days.

For Australia and New Zealand:

Orders from HK$0 to HK$1200: HK$199
Orders between HK$1200 and HK$2500: HK$99
Orders over HK$2500: Free shipping
International shipping usually takes 7-14 days.

We take pride in providing timely and reliable delivery, keeping you informed every step of the way. Your items are carefully packaged to ensure they arrive in perfect condition using eco-friendly materials to reduce waste.

If you have any questions or concerns about our shipping policies, please don't hesitate to reach out to us!

Return & Exchange Policy

At Hongji, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges. You can return your items within 30 days of purchase for a full refund or exchange.
To initiate a return or exchange, simply contact our customer service team. We will provide you with a prepaid shipping label and instructions on how to return your items. Once we receive your return, we will process your refund or exchange as quickly as possible.
Please note that some items may be final sale and not eligible for return or exchange. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Store Policy

Customer Care

At Hongji Medical, we are committed to providing our customers with the best possible shopping experience. Our customer service team is available to assist you with any questions or concerns you may have. Whether you need help placing an order, tracking your shipment, or making a return, we are here to help. You can reach us by phone, email, or live chat, and we will do our best to respond to your inquiry as quickly as possible. We value your business and look forward to serving you.

Privacy & Safety

At Hongji Medical, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure. Our privacy policy outlines the types of information we collect, how we use it, and how we protect it. We also provide information on how you can access, modify, or delete your personal data. Our safety policy outlines the measures we take to ensure that your shopping experience is safe and secure. We use industry-standard encryption technology to protect your personal information and ensure that your transactions are secure. We also monitor our systems regularly to detect and prevent any unauthorized access or fraudulent activity. If you have any questions or concerns about our privacy or safety policies, please don’t hesitate to contact us.

Wholesale Inquiries

At Hongji Medical, we offer wholesale pricing to businesses that meet our minimum order requirements. Our wholesale program is designed to help you grow your business by providing you with access to our high-quality products at competitive prices.

To qualify for our wholesale program, you must have a valid business license and meet our minimum order requirements. We offer flexible payment terms and fast shipping to ensure that you receive your order on time. If you have any questions or would like to learn more about our wholesale program, please contact us.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments